#SETUP EXE DISASTERRECOVERY HOW TO#

Riva On-Premise release 2.4.38 or higher is required. Riva MAPI connections and sync policies are not supported.

Riva On-Premise for Exchange that uses Riva EWS connections.

Riva disaster recovery is supported for the following Riva On-Premise servers based on email platforms: We refer to this process as remapping the transaction records. If the Riva CrmID attribute value is in place, Riva compares the last mod date of the item and the last transaction date in the Riva transaction metadata files and determines if an update needs to be synced.

If there is no Riva CrmID attribute value, the item is considered a new update, and Riva processes it.

When a DR-enabled Riva polls Exchange (or Notes) and the CRM for data, Riva checks all updates (new items, modified items, and deletions) for the existence of the Riva CrmID value: After the options have been applied, the Riva sync service appends the Riva CrmID to each Exchange item that Riva syncs with corresponding data in the CRM. The DR feature includes custom options keys to enable CrmID tracking. If the primary Riva server suffers a non-recoverable crash of the Windows system that hosts the Riva server, Riva sync can be restored from the backup.

Once activated, the Primary Riva server is backed up to preserve the Riva server installation files and the data sync transaction records.

The disaster recovery (DR) feature can be enabled on the primary Riva server.

#SETUP EXE DISASTERRECOVERY HOW TO#

To learn how to recover a Riva for GroupWise server or a Riva server that was not enabled for DR, see Restoring Riva from a non-DR file backup. Important Note: The DR feature is not available for Riva for GroupWise.

Setup exe disasterrecovery